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The Bag Broker UK

Privacy Policy

Privacy Policy

The Bag Broker UK Limited (“we”, “us” or “our”) is the “data controller” in respect of your personal data. The Bag Broker UK respects the privacy of visitors and users of this website and is committed to protecting your personal data. This Privacy Policy sets out the basis on which any of your personal data we collect from you or third parties, or that you provide to us, will be processed by us. Please read our Privacy Policy carefully to understand our practices regarding your personal data and how it will be treated.

This website is not intended for children and we do not knowingly collect data relating to children.


1. Personal Information We Collect from You

We may collect and process the following personal data about you: 

1.1 Contact details (including your name, email address, company name and billing/delivery address) which you may provide directly when you create an account, sign up for our newsletter or complete a purchase form.

1.2 Details of your interactions with us online including through any social networking websites along with any orders and receipts when purchasing any of our products via the website.

1.3 Your purchase and correspondence history with us.

1.4 For security purposes, we also keep a record of your login password and other authentication information for your web account.

1.5 Information about your visit and how you use our website, including URL, clickstream (i.e. information regarding which of our web pages you access and the frequency of such access), length of visits to certain pages, and page interaction information.

1.6 Technical data (your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website).

1.7 Information gathered by the use of cookies in your web browser and other similar technologies. A cookie is a small file of letters and numbers that we may set on your device. You can find out more information about the individual cookies we use and the purposes for which we use them in our Cookie Policy, a copy of which can be accessed here.

1.8 Responses to any customer satisfaction surveys or market research.

1.9 Information about your transactions and experiences with us relating to our products and services.

1.10 Financial and payment card information.

1.11 Your marketing preferences.


2. How Is Your Personal Information Collected

We collect and process personal data about you using various different methods including, when you:

2.1 Apply for our products or services.

2.2 Create a customer or guest account on our site.

2.3 Fill in forms such as signing up for newsletters.

2.4 Communicate with us via social networking websites.

2.5 Contact us or request information from us in any other way.

We may also collect information about you from third party sources, such as from your use of other websites which we operate and from related third parties such as sub-contractors.


3. Why We Collect Your data

Information stored and collected about you allows us to improve our services and products to give you the best possible customer experience. This data may be used:

3.1 for administrative purposes such as to set up and administer your account;

3.2 to assess the usage, value and performance of our products or services;

3.3 to provide you with the information, products and services you have requested and send you marketing and advertising materials;

3.4 to provide customer support and ensure we provide a good level of customer service;

3.5 to process payments and for security and fraud prevention;

3.6 to respond to your queries, requests and complaints;

3.7 for the purposes of any customer satisfaction surveys or market research;

3.8 to further improve your experience with our website;

3.9 to notify you of any changes or improvements to our products or services;

3.10 to suggest product or service offerings that may be of interest to you including tailored special offers, discounts, promotions and so on; and

3.11 as otherwise permitted by applicable law or regulation.


4. Disclosure of your personal data

We may share your personal data with our business partners and service providers where they are helping us to market and advertise our services as well as providing our products or services to you. For example, our carriers the deliver the items to you and our card and payment processing companies that process your payments for items.

This information may be processed by us for the purposes described above (“Why we collect your data”), or on our behalf by third parties. The Bag Broker UK will require such service providers to adopt adequate technical and organisational security measures to ensure the processing of personal data only in accordance with our instructions. We will not otherwise share or distribute any of the information you provide to us without your consent.


5. Use of Your Personal Information

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal data. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. The legal basis will be one of the following:

5.1 Consent: for example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you or by contacting bags@thebagbroker.co.uk.

5.2 Necessary for the legitimate business interests of The Bag Broker UK: where it is necessary for us to understand our customers, promote our products or services and operate effectively, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights. We will also rely on this legal basis to understand how customers use our services.

5.3 Performance of a contract with you: for example, to process any orders that you make by using our website. Without processing your personal data during checkout, we won’t be able to process your order and comply with our obligations under our contract with you.

5.4 Legal compliance: where we are subject to a legal obligation and need to use your personal data in order to comply with that obligation.


6. Storing Your Personal Data

Personal Information may be transferred to countries outside the European Economic Area (the EEA), including countries, which have less strict, or no data protection laws, when compared to those in Europe. Whenever we transfer your information as described above, we will take steps which are reasonably necessary to ensure that adequate safeguards are in place to protect your personal data and to make sure it is treated securely and in accordance with this Privacy Policy. In these cases, we rely on approved data transfer mechanisms (such as the EU “Standard Contractual Clauses” and the EU-US “Privacy Shield”) to ensure your information is subject to adequate safeguards in the recipient country.

The Bag Broker UK will only retain your personal data for as long as necessary to fulfil the purposes we collect it for, including for the purposes of satisfying any legal, accounting or reporting requirements.


7. Security Of Your Personal Data

We have implemented appropriate security measures to prevent the loss, misuse or alteration of your personal data, this includes storing the personal data you provide on our secure servers. In addition, we limit access to your personal data to only those employees, contractors and other third parties who are required to assist in carrying out our services. Personal data processed from your transactions is encrypted to ensure it is protected.

Transmission of data on the internet can never be completely secure. We do not and cannot guarantee security of information collected electronically or transmitted during your use of our website; however, we take all necessary steps to provide the best security available. Due to our inability to guarantee safety, you are submitting information to us at your own risk. Where needed, a password may be necessary to access certain areas of our site. You must keep your password and any other authentication information for our website confidential.


8. Third-party links

For your convenience, this website contains links to third-party websites, plug-ins and applications.Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies.


9. How we use cookies and similar tracking

Our website uses cookies to distinguish you from other users of the site. This helps us to provide you with a good experience when you browse our website and also allows us to improve the site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

9.1 Strictly necessary cookies: these are cookies that are required for the operation of the site. They include, for example, cookies that enable you to log into secure areas of the site and use a shopping basket.

9.2 Analytical/performance cookies: they allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way the site works, for example, by ensuring that users are finding what they are looking for easily.

9.3 Functionality cookies: these are used to recognise you when you return to the site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

9.4 Targeting cookies: these cookies record your visit to the site, the pages you have visited and the links you have followed. We will use this information to make the site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. We suggest you check the third party websites for more information about their cookies and how to manage them.

You can find more information about the individual cookies we use and the purposes for which we use them in our Cookies Policy.


10. Direct Marketing

The Bag Broker UK will only ever contact you with marketing information where you have expressly consented to opt-in. If you wish to unsubscribe, please click on the “unsubscribe” link at the bottom of any marketing email we send you or contact bags@thebagbroker.co.uk.


11. Your Rights

You have certain rights in relation to your personal data. These include the right to request access to your personal data, rectification or erasure of personal data along with the right to object to the processing of your information for certain purposes. To exercise these rights or to prevent such processing please either use the unsubscribe link found in all our marketing correspondence, or email us at bags@thebagbroker.co.uk.


12. Contacting the Regulator

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


13. Changes to the Privacy Policy

This version of the Privacy Policy is effective 25th May 2018. Historic versions can be obtained by contacting us by email at bags@thebagbroker.co.uk. We may change our Privacy Policy from time to time. The revised policy will be effective immediately upon posting to our website.


14. Contacting us

If you require further information or have any questions regarding this Privacy Policy, then please email us at bags@thebagbroker.co.uk.