Last updated: December 2025

Please read these Terms and Conditions carefully before using Our Site. Your use of Our Site constitutes acceptance of these Terms and Conditions. If you do not agree, you must stop using Our Site immediately.

These Terms and Conditions govern your use of this website only. For the supply of goods, please refer to our General Terms and Conditions for Supply of Goods.

1. Definitions

“Content” means any text, images, audio, video, scripts, code, software, databases, and any other form of information on Our Site.

“Our Site” means www.thebagbroker.co.uk and any associated subdomains.

“We/Us/Our” means The Bag Broker UK Limited.

2. Company Information

We are a member of The British Plastics Federation and IOM3. We are BRCGS Agents and Brokers Accredited.

3. Access to Our Site

3.1 Access to Our Site is free of charge.

3.2 It is your responsibility to make the arrangements necessary to access Our Site.

3.3 Access to Our Site is provided on an “as is” and “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time without notice. We do not guarantee that Our Site will always be available or that access will be uninterrupted.

4. Changes to Our Site and These Terms

4.1 We may alter and update Our Site (or any part of it) at any time.

4.2 We may alter these Terms and Conditions at any time. Changes will be highlighted at the top of this page. Your continued use of Our Site after changes constitutes acceptance of the updated Terms.

4.3 If any part of the current version conflicts with any previous version, the current version shall prevail.

5. Intellectual Property Rights

5.1 All Content on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise.

5.2 You may access, view, and use Our Site in a web browser and download Our Site (or any part of it) for caching.

5.3 You may print one copy and download extracts of any page(s) for personal use only.

5.4 You may not modify printed copies or downloaded extracts. Images, video, audio, or any other Content must not be used separately from accompanying text.

5.5 Our status as the owner and author of the Content must always be acknowledged.

5.6 You may not use any Content for commercial purposes without first obtaining a licence from Us.

6. Links to and from Our Site

6.1 You may link to any page on Our Site provided links are fair and lawful and do not damage Our reputation or suggest any association or endorsement where none exists.

6.2 You must not use any logos or trademarks displayed on Our Site without Our express written permission.

6.3 You must not frame or embed Our Site on another website without Our express written permission.

6.4 Links to other websites may be included on Our Site. These sites are not under Our control. We accept no responsibility for the content of third-party websites. Inclusion of a link does not imply endorsement.

7. Disclaimers

7.1 Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only.

7.2 We make reasonable efforts to ensure Content is complete, accurate, and up to date, but We make no warranties or guarantees that this will always be the case.

7.3 Product images, colours, sizes, weights, capacities, dimensions, and measurements indicated on Our Site are for illustrative purposes only and have tolerances as set out in our General Terms and Conditions for Supply of Goods.

7.4 If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.

8. Our Liability

8.1 Nothing in these Terms excludes or restricts Our liability for fraud or fraudulent misrepresentation, death or personal injury resulting from negligence, or any other liability which cannot be lawfully excluded or restricted.

8.2 If you are a business user, to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or reliance upon any Content.

8.3 If you are a business user, We accept no liability for loss of profit, sales, business, revenue, business opportunity, goodwill, reputation, anticipated savings, business interruption, or any indirect or consequential loss or damage.

8.4 If you are a consumer, you agree that We shall have no liability to you for any business losses.

9. Viruses, Malware, and Security

9.1 We exercise reasonable skill and care to ensure Our Site is secure and free from viruses and malware; however, We do not guarantee this.

9.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.

9.3 You must not deliberately introduce viruses, malware, or any other malicious or technologically harmful material to or via Our Site.

9.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

9.5 You must not attack Our Site by means of a denial of service attack, distributed denial of service attack, or any other means.

9.6 Breaching sections 9.3 to 9.5 may constitute a criminal offence under the Computer Misuse Act 1990. Such breaches will be reported to law enforcement authorities and We will cooperate fully by disclosing your identity to them. Your right to use Our Site will cease immediately.

10. Acceptable Use

10.1 You may only use Our Site lawfully. You must comply with all applicable local, national, and international laws and regulations.

10.2 You must not use Our Site for any unlawful or fraudulent purpose.

10.3 You must not use Our Site to transmit data containing any form of virus, malware, or code designed to adversely affect computer hardware, software, or data.

10.4 If you fail to comply with this section, We may suspend or terminate your right to use Our Site, issue a written warning, take legal proceedings against you, and/or disclose information to law enforcement authorities as required or deemed necessary.

11. Privacy and Data Protection

11.1 We will only use your personal information as set out in Our Privacy Policy.

11.2 By using Our Site, you consent to the collection, use, and processing of your personal data in accordance with Our Privacy Policy and applicable data protection legislation including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

11.3 We are committed to protecting your privacy and handling your data transparently. Full details of how We collect, use, store, and protect your personal data are set out in Our Privacy Policy.

12. Communications from Us

12.1 If We have your contact details, We may send you important notices by email relating to matters including changes to Our Site or these Terms.

12.2 We will not send marketing emails without your express consent. If you consent to marketing, you may opt out at any time using the unsubscribe link in any marketing email. It may take up to 7 days for your request to take effect.

13. Returns and Refunds (Stock Items Only)

13.1 This section applies to stock items only. Custom Orders (items manufactured to your specifications) cannot be returned or refunded.

13.2 If you wish to return stock items, you must notify us within 14 days of receipt. Items must be returned in their original condition and packaging.

13.3 Upon receipt of the returned items in satisfactory condition, we will issue a full refund of the product price. Alternatively, we can exchange the item if you prefer.

13.4 The cost of returning items to us is your responsibility, unless the items are faulty or incorrect.

13.5 Items are your responsibility until they reach us. We recommend using a delivery service that insures you for the value of the goods.

13.6 A restocking fee of £20 applies to all returns. This is reduced to £10 if you place another order.

13.7 If you receive incorrect items, please contact us immediately. We will arrange and cover the cost of collection and return.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions shall be governed by and construed in accordance with English law.

14.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence.

14.3 If you are a consumer, disputes shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

14.4 If you are a business user, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.